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PRODUCT FAQs
HOW DO I MEASURE MY DOG FOR A HARNESS / COLLAR?
To measure your dog please use a tape measure. Take a neck measurement and chest measurement (behind the front arms, all the way around the chest). We suggest allowing a 2 finger width room inside the neck and chest measurement. E.g If your dog falls within 2 sizes but falls more within say medium, go with the medium especially if they have room to grow.
ARE YOUR HARNESSES / COLLARS ADJUSTABLE?
Our harnesses are slightly adjustable at the neck and chest, the collars are fully adjustable. Please measure before ordering as different manufacturers use different size guides, if you need help with sizing please send us a photo of your dog to hello@woofinc.co.uk and we can help.
HOW DO I PUT A WOOF INC HARNESS ON MY DOG?
Our harnesses go over the head and under the chest bringing one leg through the harness and then clipping at the side. The d-ring (where the lead attaches) will sit on the back, whilst the black PVC WOOF INC logo will sit on the chest. If you need help with this visit our instagram@woofinc_ and we have saved videos in our highlights.
WHAT IS THE ADVANTAGE OF WEARING A HARNESS OVER A COLLAR?
We find using a harness gives more control when walking your dog, it also provides extra comfort to your dog especially if they tend to pull.
HOW DO I WASH MY WOOF INC PRODUCTS?
We recommend hand washing our products in warm mild soapy water. Rinse thoroughly and leave to dry. Please be mindful that water can be particularly harsh on metal hardware.
WHAT LENGTH ARE WOOF INC LEADS?
All sizes and lengths will be displayed on each individual product page, most are around 152cm in length.
DELIVERY FAQs
WHEN WILL I RECEIVE MY ORDER?
If you select “Free Delivery” you will typically receive your order in 2-3 working days (not including weekends). We dispatch orders the next working day and send Royal Mail 48HR. If you need your order quicker please select “Express Delivery” and this will be shipped 24HR.
HOW LONG DO CUSTOM ORDERS TAKE?
We dispatch custom orders 5-7 working days after the order has been placed. Please note we can’t exchange or refund custom orders, this includes personalized and embroidered items.
HOW DO I CONTACT WOOF INC?
The easiest way to contact us is via email hello@woofinc.co.uk and someone will get back to you within 24 - 48HRs.
MY ORDER HAS ARRIVED DAMAGED WHAT DO I DO?
Please email us on hello@woofinc.co.uk
MY ITEM DOESN’T FIT WHAT SHOULD I DO?
Please email us on hello@woofinc.co.uk
CAN I RETURN / EXCHANGE MY ORDER?
Yes, if you would like to return or exchange your item please post back to the below address, pop a note in with your name, order number and what you would like to exchange to:
WOOF INC
24-26 Chorley Road
Blackrod
BL65JS
SOMETHING IS MISSING FROM MY ORDER / I’VE RECEIVED THE WRONG ITEM?
Please email on hello@woofinc.co.uk and we can get the correct item out to you.
DO YOU SHIP INTERNATIONALLY / HOW MUCH IS IT?
Yes we ship all over the world, £9.99 for standard delivery or £14.99 for tracked.
WHAT PAYMENT METHODS DO YOU ACCEPT?
We accept all major credit cards, Apple Pay, Amazon Pay, Paypal, Shop Pay and ClearPay.
I’M A RETAILER AND I'D LIKE TO STOCK YOUR PRODUCTS. DO YOU DO WHOLESALE?
Yes you can contact us on hello@woofinc.co.uk for a wholesale price list or you can buy through Faire Direct (Faire will give you £100 credit once you sign up) https://woofinc.faire.com
PRODUCT FAQs
HOW DO I SEND A PHOTO OF MY PETS?
Once you have placed your order please send photos to hello@woofinc.co.uk. Photos need to be clear and not blurry.
ARE YOUR T-SHIRTS, SWEATERS & HOODIES UNISEX?
Yes they are a unisex fit so can be worn by both men and women. Please see the size guide on the listing to choose your size. Men should just go off their normal size when ordering.
CAN I HAVE MULTIPLE PETS ON ONE GARMENT?
Yes there is no additional cost for multiple pets, we can do dogs, cats, horses, hamsters etc. We can also piece separate photos together, we don’t need a photo with all pets on.
HOW DO I WASH MY HOODIE / SWEATER / T-SHIRT?
We recommend washing your garments at 30 degrees in the washing machine, do not tumble dry.
HOW LONG WILL MY CUSTOM ORDER TAKE?
All custom orders are made to order, we currently have a dispatch time of 5-7 working days. Unfortunately we can’t offer express dispatch on custom orders but we can offer express delivery which means your order will be sent 24HR when ready.
DELIVERY FAQs
WHEN WILL I RECEIVE MY ORDER?
If you select “Standard Delivery” you will typically receive your order in 2-3 working days (not including weekends). We dispatch orders the next working day and send Royal Mail 48HR. If you need your order quicker please select “Express Delivery” and this will be shipped 24HR.
HOW DO I CONTACT WOOF INC?
The easiest way to contact us is via email hello@woofinc.co.uk and someone will get back to you within 24 - 48HRs.
MY ORDER HAS ARRIVED DAMAGED WHAT DO I DO?
Please email us on hello@woofinc.co.uk
MY ITEM DOESN’T FIT WHAT SHOULD I DO?
Unfortunately we can’t exchange on custom orders.
CAN I RETURN / EXCHANGE MY ORDER?
Unfortunately we can’t offer an exchange or refund on custom orders.
SOMETHING IS MISSING FROM MY ORDER / I’VE RECEIVED THE WRONG ITEM?
Please email on hello@woofinc.co.uk and we can get the correct item out to you.
DO YOU SHIP INTERNATIONALLY / HOW MUCH IS IT?
Yes we ship all over the world, £9.99 for standard delivery or £14.99 for tracked.
WHAT PAYMENT METHODS DO YOU ACCEPT?
We accept all major credit cards, Apple Pay, Amazon Pay, Paypal, Shop Pay and ClearPay.
I’M A RETAILER AND I'D LIKE TO STOCK YOUR PRODUCTS. DO YOU DO WHOLESALE?
Yes you can contact us on hello@woofinc.co.uk for a wholesale price list or you can buy through Faire Direct (Faire will give you £100 credit once you sign up) https://woofinc.faire.com
Dispatch times
Orders placed before 12pm Monday - Friday tend to be dispatched same day. During busier periods such as Black Friday & Christmas this can take longer.
Orders placed on Friday after 12pm will be dispatched on the following Monday.
If you select Standard Delivery please allow 2-5 working days for delivery.
If you select Express Delivery please allow 1-2 working days for delivery.
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